At Watch the Wolves, we respect your privacy as much as we respect the craft. This Privacy Policy outlines how your personal information is collected, used, and protected when you visit or make a purchase from our storefront.
Information We Collect
When you visit the site, we automatically collect certain information about your device, including details about your web browser, IP address, and time zone. Additionally, as you browse, we collect information about the individual web pages or products that you view.
When you make a purchase or attempt to make a purchase, we collect specific information from you, including:
- Identity Data: Name and billing/shipping addresses.
- Contact Data: Email address and phone number.
- Payment Information: Processed securely through our payment gateways (e.g., Novo, Stripe, or Shopify Payments). We do not store your full card details on our servers.
How We Use Your Information
We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
- Communicate with you regarding your orders or inquiries.
- Screen our orders for potential risk or fraud.
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our latest drops and brand updates.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
- Service Providers: We use platforms like Shopify to power our online store and various shipping carriers to deliver your gear.
- Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, or to otherwise protect our rights.
Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
Your Rights
Depending on your location, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our provided support channels.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at the support address listed on our site.
Watch the Wolves. Your trust is our priority.